Anne Arundel County Public Schools’ Technology Service Desk, which supports more than 12,000 school district users and more than 150,000 devices and enterprise systems, has earned a national award for its commitment to excellence through certification.
The Help Desk Institute, a national organization dedicated to addressing strategic and operational challenges and drive positive change, has named AACPS’ Technology Service Desk as one of its Pinnacle of Excellence honorees.
“We take a tremendous amount of pride in providing our employees and students with state-of-the-art technology and support,” Superintendent of Schools Dr. Mark Bedell said. “The work this team does happens behind the scenes, but the product of that work is what enables us to continue to move forward as a school district. We are all grateful for their talent, expertise and dedication.”
The honor signals that the entire 11-member team has achieved certification, showcasing a unified dedication to delivering high-quality technical support and enhancing the customer experience.