First impressions are very important and the willingness to assist others is a key attribute in the delivery of quality customer service. And so today, we honor an employee who consistently provides a cheerful welcome and is dedicated to providing help for those in need here at Central Office. Angie Robertson is the face of the Division of Human Resources. She is the first person one sees through the double doors and she is the first point of contact in H.R. She welcomes all who pass by her area with a friendly smile and cheerful attitude.
Angie’s main responsibility as Staff Assistant is to greet customers, in person and by phone and help them in any way possible. In order to do this effectively, she needs to know everyone’s role in a very large department. She strives to ensure that each person with a concern is directed to the appropriate staff person the first time, and that their needs are met. Angie deals with many people each and every day and she is extremely patient with everyone who needs her assistance. She helps prospective employees with on-line applications, requiring her to have a good working knowledge of the applicant tracking system. If an applicant has difficulty she is always there to troubleshoot, providing a comfort level to the applicant that their application has been entered successfully.
Angie Robertson is a true team player. She consistently does whatever it takes to assist anyone in the division. She knows that there is always something new to learn and she seeks out those opportunities in an effort to provide better support to everyone she encounters, be they applicants, employees or her colleagues in H.R. Angie performs her job with the utmost professionalism. She is discreet when she needs to be and treats everyone with respect. She is a master at multi-tasking and has often been seen helping someone on the computer, issuing an ID badge and answering a call simultaneously. No job is too big or too small and she performs each one accurately and with ease.
One cannot let a description of Angie Robertson be complete without mentioning the positive atmosphere she creates in H.R. with her seasonal decorations. Whether it’s a scarecrow or a snowman, Santa Claus or Spring flowers, she always provides a welcoming mood that makes people smile. And if you want to make her smile just say these 4 words when passing by her desk: “Hail to the Redskins!”
Angie Robertson, you really know how to “Polish the Apple” here at Anne Arundel County Public Schools. Your customer service skills are second to none, and your accomplishments each day are a result of your own initiative and self-motivation. So for these reasons and more, the Board of Education is pleased to recognize you Employee of the Month for November 2013. Congratulations!