TROUBLESHOOTING GUIDE

 Network PCs

• What to do if NO Network Connection
• What to do if computer does not boot properly
• Frozen Computers
• Monitors
• No sound
• Missing Task bar
• Missing Icons and Shortcuts

Network Mac's

• Lose of Network connection
• Disk Repair
• Turning off extensions 
• Increasing a Programs Memory
• How to rebuild the desktop 
• Correcting Memory problems
• Forced trash can emptying 
• Frozen Computer

Network Printing (Jet Direct)

• No print out came out
• Checking Print Queue 
• Deleting Print Jobs
• Getting Garble out of the Printer

Print Station Printing

• No print out came out
• Checking Print Queue
• Deleting Print Jobs
• Getting Garble out of the Printer

Stand alone PCs

• What to do if computer does not boot properly
• Frozen Computers
• Monitors
• No sound
• Missing Task bar
• Missing Icons and Shortcuts

Stand alone Macs

• Disk Repair
• Turning off extensions
• Increasing a Programs Memory
• How to rebuild the desktop
• Frozen Computers
• Correcting Memory problems
• Forced trash can emptying

Stand alone Printing

• No print out came out
• Deleting Print Jobs
• Getting Garble out of the Printer

Software problems:

• Toolbar Disappears
• Netscape does not begin
• Netscape looks strange
• Missing mouse cursor (pointer)
• Unable to close Windows